Frequently Asked Questions

Manufacturing sales automation uses AI to handle repetitive front-office tasks like email parsing, order entry, quote generation, and customer service inquiries. Arzana's system reads incoming emails containing RFQs, POs, and customer inquiries, extracts key information automatically, and either processes the request directly or prepares it for your team to review and approve. This eliminates manual data entry and allows your sales team to focus on building relationships and closing deals. Learn more about our Inside Sales automation.

Front office automation refers to the use of AI and software to automate administrative and customer-facing tasks in your office operations. This includes email management, order processing, quote generation, customer service responses, and data entry. Unlike back-office systems that handle accounting and inventory, front office automation focuses on customer interactions and sales processes. Arzana's Office Execution System (OES) serves as the MES for your front office, coordinating AI agents to automate workflows across your entire industrial office. Learn more about OES.

Arzana's ERP integration is designed to be fast and painless. Most integrations are completed in under 48 hours, with some taking as little as 2 hours. Unlike traditional ERP implementations that take 12-24 months and cost hundreds of thousands of dollars, Arzana connects to your existing ERP system via secure APIs without requiring forward-deployed engineers or complex setups. We support integrations with major ERP systems including SAP, Oracle, NetSuite, Epicor, Infor, and many others. See our ERP solution.

Arzana's pricing is designed to be accessible for mid-market manufacturers and distributors. Our solutions start at approximately $2,000-$4,500 per month, depending on the tools and integrations you need. When bundled with multiple tools, costs are significantly lower than purchasing point solutions separately. This is a fraction of the cost of traditional ERP implementations ($50-350K) or hiring additional staff. Most customers see ROI within the first month through reduced labor costs and increased sales capacity. Schedule a consultation for a custom quote.

No, you don't need to change your ERP system. Arzana integrates with your existing ERP, CRM, and other backend systems via secure APIs and connectors. We work with all major ERP platforms including SAP, Oracle, NetSuite, Epicor, Infor, Microsoft Dynamics, QuickBooks, and many others. Our system reads from and writes to your ERP without requiring any changes to your current infrastructure. This means no disruption to your operations and no need for expensive ERP migrations.

Arzana supports integrations with virtually all major ERP systems used in manufacturing and distribution. We have pre-built connectors for SAP, Oracle, NetSuite, Epicor, Infor, Microsoft Dynamics, Sage, QuickBooks Enterprise, and many others. If you use a less common or custom ERP system, our team can build a custom integration. We specialize in rapid integrations and can typically connect to any system with API access within 48 hours. Contact us to discuss your specific ERP system.

Arzana implements enterprise-grade security protocols designed specifically for the manufacturing sector. All data is encrypted in transit and at rest using industry-standard encryption. We use secure API connections with authentication tokens, and all access is logged and monitored. Your data never leaves your control: we connect to your systems but don't store sensitive customer or order information. We're SOC 2 compliant and follow best practices for data security. Additionally, all automated actions require human approval before execution, giving you full control over what gets processed.

Yes, Arzana's AI is specifically designed to handle the complexity of custom manufacturing quotes. Our system understands manufacturing terminology, material specifications, tolerances, lead times, and pricing structures. It can read complex RFQs with multiple parts, different materials, and custom requirements, then automatically pull pricing from your ERP, apply your business rules and discounts, and generate accurate quotes. The system learns your company's specific quoting patterns and can handle everything from simple part quotes to complex multi-product assemblies. Your team reviews and approves each quote before it's sent, ensuring accuracy while saving hours of manual work. Learn more about our Quoting tool.

Arzana is an AI-powered Office Execution System (OES) that automates front-office operations for US manufacturers and distributors. We provide tools for inside sales (quoting, order processing, customer service), outside sales (lead sourcing, follow-up, demo support), and procurement (multi-source quoting, vendor sourcing, vendor management). Our platform lets your sales team focus on customers instead of keyboards, dramatically increasing capacity and response times.

Arzana is designed for mid-market manufacturers and distributors in industrial machinery, aerospace, automotive, metal fabrication, plastic molding, and other custom manufacturing sectors. We're ideal for companies that process high volumes of RFQs and POs, struggle with slow quote response times, or have sales teams spending too much time on administrative work. If you're looking to scale your operations without proportionally scaling your headcount, Arzana can help.

Unlike point solutions that handle only one workflow (like just email parsing or just quote generation), Arzana provides a comprehensive system that automates multiple workflows across your entire front office. This means all your tools work together seamlessly, share data, and compound their effectiveness. Point solutions typically cost $2,300+ each and take 2 weeks to implement, while Arzana's bundled approach costs less and provides value in under 48 hours. See our market comparison.

ERP systems are backend systems designed to manage inventory, accounting, production planning, and other operational data. Arzana is a front-office automation system that sits on top of your ERP, automating customer-facing processes like email handling, quote generation, and order entry. While ERP implementations take 12-24 months and cost $50-350K, Arzana integrates in under 48 hours at a fraction of the cost. We complement your ERP by automating the workflows that connect your customers to your backend systems. Learn more about the difference.

Arzana's AI is specifically trained on manufacturing terminology, part numbers, specifications, and industry-standard formats. It can accurately extract information from emails regardless of format: whether it's a formal RFQ document, a casual email inquiry, or a purchase order. The system understands context, can identify part numbers, quantities, materials, tolerances, and special requirements. It also learns from your company's specific patterns and terminology over time, becoming more accurate with use. All automated actions require human review and approval, ensuring accuracy while dramatically reducing manual work.

Yes, Arzana's Customer Service tool can analyze both email and phone inquiries. For phone calls, we can integrate with your phone system to transcribe calls and analyze them using the same AI that processes emails. The system can then route inquiries to the appropriate department, pull relevant information from your ERP and CRM, and prepare responses for your team to review and send. This enables 24/7 customer support capabilities and ensures consistent, accurate responses regardless of how customers contact you. Learn more about Customer Service automation.

Minimal training is required. Arzana is designed to be intuitive and user-friendly. Most users are comfortable with the system by the end of day one. We provide onboarding support, documentation, and training materials. The system is built to work with your existing workflows rather than requiring you to change how you operate. Your team primarily reviews and approves automated actions rather than manually entering data, which makes the learning curve very gentle.

Most customers see immediate results within the first week. Response times to customer inquiries typically drop from days to hours or even minutes. Quote generation time is reduced from hours to seconds. Order processing becomes near-instantaneous. Within the first month, most customers see measurable ROI through reduced labor costs, increased sales capacity, and improved customer satisfaction. The full onboarding process takes under 48 hours, so you can start seeing benefits almost immediately.

Arzana specializes in custom integrations and industry-specific solutions. We understand that every manufacturer has unique processes, business rules, and requirements. Our team works with you to customize workflows, integrate with your specific systems, and adapt the platform to your business needs. We have physical office presence in Iowa and Wisconsin, allowing us to work closely with manufacturing clients. Learn more about our partnership approach.

By automating routine administrative tasks, Arzana frees your employees to focus on higher-value strategic work. This creates opportunities for career growth and internal mobility. Instead of letting automation create redundancies, we help you identify employees in at-risk roles and provide pathways to reskill them for new, more valuable positions within your company. This reduces turnover, preserves institutional knowledge, and builds a more agile workforce. Learn more about Talent Mobility.

Every Arzana customer receives dedicated, rapid support from team members with manufacturing experience who understand your specific challenges and workflows. We provide ongoing support, system monitoring, and regular check-ins to ensure everything is running smoothly. Our support team is available to help with any questions, technical issues, or optimization needs. We're committed to being a true partner, not just a vendor.

Yes, we offer demos and pilot programs. We can set up a limited deployment to show you how Arzana works with your actual data and workflows. This allows you to see the value firsthand before making a full commitment. Schedule a demo to see Arzana in action.

Arzana serves manufacturers and distributors across multiple industries including industrial machinery, aerospace, automotive, metal fabrication, plastic molding, custom manufacturing, and more. We specialize in companies that deal with custom parts, made-to-order products, and complex quoting requirements. Our solutions are particularly valuable for businesses that process high volumes of RFQs and POs.