AI-Powered Customer Support
Arzana reads customer emails, checks live order status and product specs, and responds to routine inquiries automatically - escalating only when needed.
How It Works
Arzana loads your SOPs, spec sheets, and product data - plus live order and shipping status from your other modules.
SOPs
24 loadedReturns & RMA Process
Warranty Claim Handling
Escalation Procedures
Order Change Policy
Product Specs
156 loadedGVS300 Sensor Spec Sheet
CM-500 Wiring Diagrams
Hydraulic Pump Tech Manual
Brazing Alloy Data Sheets
Order & Shipping
Live Real-time order status
Production stage tracking
Shipment & tracking data
Quote & pricing history
Customer History
842 loadedPast support tickets
Purchase history
Contact preferences
Account notes & flags
Knowledge Base Ready - Processing Inquiries...
Customer emails come in. Arzana pulls live data from orders, production, and shipping to respond automatically.
TKT-2026-0142Medium
John Smith - Acme Manufacturing
Customerjsmith@acmemfg.com
Mar 6, 9:15 AMHi, I need an update on PO-2026-3847. We placed this order 3 weeks ago for 50 units of the GVS300 Sensor. When can we expect delivery? Our production line needs these by March 20.
Arzana AIsupport@arzana.com
Mar 6, 9:16 AMHi John,
I checked on PO-2026-3847 for 50x GVS300 Sensors. Here's the current status:
- Production: Complete (finished Mar 4)
- QC Inspection: Passed
- Shipping: Dispatched via FedEx Freight
- Tracking: 7489-2156-3847
- ETA: March 12
You're on track to receive well before your March 20 deadline. Let me know if you need anything else!
Data Sources Used
Orders
PO-2026-3847 - 50x GVS300, status: Shipped
Production
Job complete Mar 4, QC passed
Logistics
FedEx Freight #7489-2156-3847, ETA Mar 12
Response Sent in 47 Seconds
When an issue is outside your SOPs, Arzana escalates with a full context summary - nothing gets dropped.
Escalated
High PriorityTKT-2026-0139
Sarah Chen - Precision Parts Inc.
Custom brazing alloy not meeting tensile spec - requesting engineering review
Escalation Reason
Technical issue outside SOP - customer reports tensile strength at 82% of spec on BAg-24 custom alloy batch #B2026-0891.
AI Context Summary
-Customer ran tensile tests on batch #B2026-0891, results 18% below spec
-Checked against QC records - batch passed internal inspection at 97% spec
-Possible testing methodology difference or environmental factor
-Customer requesting engineering review and potential replacement batch
Assigned to
Mike Rodriguez - Engineering Manager
78% of Inquiries Auto-Resolved
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